Sales Supervisor at Amadeus IT Group

Req ID.: 75456
Location: Lagos

Summary of Role

• Manage a portfolio of Amadeus small and medium accounts in the region by designing and building a winning strategy to effectively coordinate and grow these accounts into revenue generating streams, ensure retention and account development in accordance with company commercial policies and guidelines.

Roles & Responsibilities

• Thoroughly understands customer drivers, needs and requirements to develop, build and execute winning account strategies and customer value propositions
• Build strong and lasting relationships at all levels, focusing on decision makers and influencers
• Keep abreast of market developments, maintain awareness of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities. 
• Liaise with the team members and the internal departments at negotiation and deal-closing phases in order to ensure smooth and correct customer activation.
• Comply with objectives set by Head of Sales, achieving expected revenue, profitability, and satisfaction levels in portfolio.
• Maintain a high level of current knowledge of the product portfolio and the benefits of specific products for each targeted customer segment as well as of other segment-relevant information (trends, strategy, competitors, pricing, etc.).

Internal Reporting & Knowledge Sharing:

• Provide weekly and monthly planning and reporting on activities to HOS.
• Transmit relevant client, market and competitor information, as well as product functionality requirements to the relevant internal departments.

Performance Management:

• Assist the Head of Sales in retention of over-performers and rapid intervention of underperformers.

Sales Support role:

• Transmit customer demands in order to formalize them in contracts.
• Ensure the collection of product and service fees by relevant department.
• Assist in the resolution of all customer implementation issues or questions that may arise.

Requirements
Education:

• University Degree

Knowledge, Skills:

• Language: English and local language fluent.
• Solid PC skills: Power Point / Excel / Word
• Selling solutions (consultative selling)
• Good understanding of the travel industry.
• Analytical skills and problem solving
• Management / coaching techniques for driving commercial teams
• Able to define and implement the Commercial strategy and track the effectiveness of the team
• Should have good problem solving capabilities as well as customer focus and project management skills.

Specific product knowledge:

• Should be familiar with selling processes and pipeline management system
• Good knowledge on Amadeus products and services is a plus
• Should have a good understanding of IT and technology at functional level, enough to understand client needs and technology implications