ICT Associate at United Nations Office for the Coordination of Humanitarian Affairs - UNOCHA

Job ID: 11890
Location: Maiduguri, Borno
Grade: G7
Vacancy Type: FTA Local
Contract Duration: 1 Year with possibility for extension

Organizational Context

• Under the guidance and direct supervision of the Administrative Officer or ICT Analyst, the ICT Support Associate provides ensures the execution of ICT services in the Maiduguri Office and the sub-offices in Borno state. implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure.
• The incumbent is responsible for review and advice on the use of new technologies that will enhance the office productivity.  The ICT Support Associate promotes a client-oriented approach.
• The ICT Support Associate supervises ICT support to staff and works in close collaboration with the OCHA ICT Analyst in Abuja and OCHA HQs staff for resolving complex ICT-related issues and the procurement of the ICT/communication equipment.

Duties and Responsibilities
Summary of Key Functions:

• Implementation of ICT strategies and introduction/implementation of new technologies
• Effective functioning of the CO hardware and software packages
• Networks administration
• Provision of web management services
• Provision of administrative support  
• Facilitation of knowledge building and knowledge sharing

Ensures effective functioning of the office hardware and software packages focusing on the achievement of the following results:

• Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
• Supervision of the implementation of corporate OCHA systems.
• Development of new software packages for high impact results (e.g. office management system, electronic registry, etc) as required

Ensures efficient networks administration focusing on achievement of the followingresults:

• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the OCHA desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
• Trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
• Timely LAN Infrastructure and Internet connectivity upgrade to meet OCHA requirements.

Impact of Results

• The key results have an impact on the overall efficiency of the Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies
Building Strategic Partnerships:

• Maintaining information and databases
• Analyzes general information and selects materials in support of partnership building initiatives

Promoting Organizational Learning and Knowledge Sharing:

• Basic research and analysis
• Researches best practices and poses new, more effective ways of doing things
• Documents innovative strategies and new approaches

Job Knowledge/Technical Expertise:

• Fundamental knowledge of processes, methods and procedures
• Understands the main processes and methods of work regarding to the position
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
• Identifies new and better approaches to work processes and incorporates same in own work
• Strives to keep job knowledge up-to-date through self-directed study and other means of learning
• Demonstrates good knowledge of information technology and applies it in work assignments

Promoting Organizational Change and Development:

• Presentation of information on best practices in organizational change
• Demonstrates ability to identify problems and proposes solutions

Design and Implementation of Management Systems:

• Data gathering and implementation of management systems
• Uses information/databases/other management systems

Client Orientation:

• Maintains effective client relationships
• Reports to internal and external clients in a timely and appropriate fashion
• Organizes and prioritizes work schedule to meet client needs and deadlines
• Establishes, builds and sustains effective relationships within the work unit and with internal and external clients
• Responds to client needs promptly

Promoting Accountability and Results-Based Management:

• Gathering and disseminating information
• Gathers and disseminates information on best practice in accountability and results-based management systems

Core Competencies:

• Demonstrating/safeguarding ethics and integrity 
• Demonstrate corporate knowledge and sound judgment
• Self-development, initiative-taking
• Acting as a team player and facilitating team work
• Facilitating and encouraging open communication in the team, communicating effectively
• Creating synergies through self-control
• Managing conflict
• Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
• Informed and transparent decision making

Required Skills and Experience
Education:

• Secondary Education.  University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required.
• If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

• 7 years of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design.

Language Requirements:

• Fluency in the UN and national language of the duty station.