Customer Care Officer at Foremost Radiology Consultants Limited (FRCL)

Job Description

• Assist in responding to a wide range of inquiries from both the customer and by providing advice and information, processing transactional services, ( e.g. completion of electronic forms), and ensure customers receive high quality service in all business units in a prompt, efficient and courteous manner.
• Welcomes and attends to customers and directs them to the registration desk when appropriate.
• Maintain and manage customer files and database, Logs customers’ complaints, and acts to ensure prompt resolution.
• Respond to customer enquiries over the phone
• Escalates major customer complaints that have not been resolved
• Maintains effective relationships with existing and potential customers in the most efficient and professional manner.
• Records and saves all relevant hard and electronic copies of customers’ files.