Operations and Fulfillment Lead at LifeBank

Function of the Role

The Operations Manager will be responsible for the day-to- day operations of LifeBank. S/he will be expected to plan, direct, oversee and coordinate the operations of the company, as well as continuously develop and implement organizational strategies, policies and practices.

Key Responsibilities

• Provide oversight of the fulfillment, administrative, customer service and community units
• Establish priorities and sequences for the ordering, processing and dispatching of customer requests
• Develop, implement and monitor local processes that are necessary to meet transportation and supply services requirements
• Plan and organize tasks and resources to achieve strategic goals and objectives
• Collaborate and coordinate with other departments to efficiently meet the needs of customers
• Improve operational systems, processes and policies in alignment with the company’s mission -- specifically, support better management reporting, information flow, business process and organizational planning
• Manage and increase the effectiveness and efficiency of all vendor/ third party engagements (security, merchandizers, repair workmen) etc
• Contribute to short and long-term organizational planning and strategy sessions
• Measure progress towards set goals and take corrective action as appropriate
• Assign tasks according to personal abilities and limitations; ensure fair and consistent workload distribution
• Review operating reports and resolve operational, and maintenance problems to ensure minimum costs and prevent operational delays
• Monitor, develop and revise standard operational procedures and work practices in accordance with regulatory and organizational standards
• Take appropriate and timely action in disciplinary situations; document actions taken in accordance with policy
• Determine qualifications and competence of direct reports
• Perform other managerial duties as assigned

Requirements

Educational Qualification

BSC or MSC in

• Business Management
• Project management
• Science related course

Experience

• 5 + Years similar experience in leadership level in the healthcare, pharmaceutical or medical device industries

Skills and Abilities

• Ability to multitask
• Result-oriented team player with exceptional motivation and interpersonal skills
• Good written and verbal communication skills
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good leadership, stress and time management skills

Personal Attributes

• Have a deep desire to work in the startup industry
• Technology industry awareness
• Highly organized and detailed
• Passion for people
• Very tech savvy and knowledgeable of current trends
• Loves to fix things

Work Environment

• Work in the office
• Might be required to work overtime, on weekends
• Some travel may be required