Fulfillment Officer at LifeBank

Function of the Role

The fulfillment officer is responsible for delivering LifeBank products to its esteemed customers.

Key Responsibilities

• Load the cold chain, prepare, inspect and operate delivery bikes
• Properly use and maintain delivery equipment, including blue tooth lock
• Keep accurate records of deliveries and customer authorization and ensure all documentation is submitted to management on time
• Follow marked out routes and time schedules for dispatching packages
• Follow pre-planned route accurately without deviation from set course
• Drive safely and follow all laws and rules of driving to maintain a safe and healthy environment
• Keep company vehicle clean and ensure it is well-maintained, has fuel, oil and is ready to drive
• Communicate with customers by phone to update them of time of deliveries if there have been issues or changes to their estimated time of arrival
• Inform management of any change in route or obstructions to making safe, efficient deliveries on time
• Collect payment from customer if applicable
• Strictly adhere to traffic rules and safety standards
• Inspect motorcycle/vehicle before departing to deliver goods
• Fill in pertinent information such as mileage and delivery time in company provided log books
• Check motorcycle/vehicle for possible wear and tear
• Ensure that both general and preventative maintenance measures are performed on the motorcycle/vehicle
• Perform all other duties as assigned

Requirements

Educational Qualification

• OND or SSCE in any discipline

Experience

• 1-2+ years in a similar role
• A basic knowledge of motorcycle/vehicle maintenance is useful

Skills and Abilities

• Strong customer service skills
• Good driving record
• Possess valid drivers license
• Have a professional and positive attitude
• Enjoy motorcycling and be a skilled rider
• Physically and medically fit
• Good communication skills
• Ability to work under pressure
• Ability to read and follow maps and guides, plan and learn routes

Personal Attributes

• Highly organized and detailed
• Friendly
• Loves outdoors
• Has high energy levels
• Attention to detail

Work Environment

• Work in the office on a shift system
• Spend most of the working time commuting