Insurance and Claims Officer at African Development Bank - AfDB

Reference: ADB/17/279
Location: Côte d’Ivoire
Grade: PL6
Position N°: 50000393

The Complex

• The Vice-Presidency, Human Resources and Corporate Services Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
• The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, IT, general services and institutional procurements, language services, business continuity, and health and safety strategies.

The Hiring Department/Division

• The primary roles of the General Services and Procurement Department are to manage the Bank’s assets, oversee all corporate procurement of goods, services, works and real estate, coordinate all staff travel and transport of Bank’s goods and staff, catering services and other logistics arrangements and the mail services and keep staff informed about services offered.
• To this end the General Services and Procurement Department formulates and applies rules for procurement, storage, and maintenance of furniture, office equipment and supply; design, prepare and implement programs for the construction or acquisition and maintenance of buildings and premises; formulate and ensure the proper and effective application of administration policies within the Bank in such areas as communications, transport, travels, security, protection and safety of the Bank’s staff and property; and perform related duties.
• The department is responsible for managing the Bank’s fixed assets (valued at over UA 100,000,000).
• The General Services and Procurement Department comprises 3 divisions supervised by the Director General Services and Procurement. These divisions are: (i). Operations and Maintenance Division (CHGS.1); (ii). Corporate Procurement Division (CHGS.2); and (iii). Support Services Division (CHGS.3).

The Position

• The incumbent’s responsibilities are to secure information on the insurance policies to verify the accuracy and completeness of information on claims, applications and related documents and analyses such information to produce reports that feed into decision making process on all insurance cases.

Duties and Responsibilities
Under the Supervision of the Principal Insurance Officer (the Team Leader), the Insurance and Claims Officer will:

• Supervise all insurance claims in line with insurance policies.
• Handle claims linked to social protection (claims in respect of work related accidents, other accidents, death.
• Assist the Team Leader in setting up insurance cover for Bank Staff loans.
• Monitor the performance of insurance coverage on Bank staff loans and report to the Team Leader of any discrepancies.
• Assist the Team Leader in setting up a complimentary Health Insurance Cover for Bank staff and their beneficiaries including retirees and their eligible beneficiaries.
• Monitor the performance of Complimentary Health Insurance Cover and report any cases of abuse.
• Collect and analyse data on all claims related to social protection, life insurance, Bank movable and fixed assets including public liabilities.
• Prepare monthly reports for the attention of the Team Leader.
• Prepare quarterly reports that will aid the Director of the General Services and Procurement Department and the Team Leader in the decision-making process.
• Update existing policies to reflect changes regarding staff compliments and Bank Asset portfolio.
• Communicate with Insurance brokers to obtain information necessary for processing claims.
• In consultation with the Finance department, ensure timely settlement of premiums.
• Perform any other duties as assigned by the Supervisor.

Selection Criteria
Including desirable skills, knowledge and experience:

• Hold at least a Master Degree in Business Administration, Law, Engineering, Finance or related areas.
• Have a minimum of four (4) years of relevant experience in Insurance Industry at a senior level.
• Having private sector experience will be an added advantage.
• Ability to maintain accurate records and provide regular reports on insurance claims.
• Ability to work under pressure of deadlines.
• Ability to work sensitively in a multicultural environment and build effective working relations with clients and colleagues.
• Ability to identify and understands relationships, constraints and pressures affecting others.
• Show effective negotiating and interpersonal skills.
• Show problem solving and analytical skills.
• Be innovative and creative.
• Ability to identify and resolve problems.
• Demonstrable understanding and application of insurance principles and processes.
• Proficient in the use of standard MS Office software (Word, Excel, PowerPoint) Practical knowledge of SAP systems will be an advantage.
• Ability to communicate effectively (written and oral) in English or French preferably with a good working knowledge of the other language.