Insurance Claims Assistant at African Development Bank - AfDB

Reference: ADB/17/278
Location: Côte d’Ivoire
Grade: GS-7
Position N°: 50000415

The Complex

• The Vice-Presidency, Human Resources and Corporate Services Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
• The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, IT, general services and institutional procurements, language services, business continuity, and health and safety strategies.

Department/Division

• The primary roles of the General Services and Procurement Department are to manage the Bank’s assets, oversee all corporate procurement of goods, services, works and real estate, coordinate all staff travel and transport of Bank’s goods and staff, catering services and other logistics arrangements and the mail services and keep staff informed about services offered.
• To this end the General Services and Procurement Department formulates and applies rules for procurement, storage, and maintenance of furniture, office equipment and supply; design, prepare and implement programs for the construction or acquisition and maintenance of buildings and premises; formulate and ensure the proper and effective application of administration policies within the Bank in such areas as communications, transport, travels, security, protection and safety of the Bank’s staff and property; and perform related duties.
• The department is responsible for managing the Bank’s fixed assets (valued at over UA 100,000,000).
• The General Services and Procurement Department comprises 3 divisions supervised by the Director General Services and Procurement.
• These divisions are:
  • Operations and Maintenance Division (CHGS.1);
  • Corporate Procurement Division (CHGS.2); and
  • Support Services Division (CHGS.3).

The Position

• Working closely with internal and external stakeholders, the Insurance and Claims is responsible for guiding the insured or Bank staff in completing claim forms and securing information from the insured for purpose of processing and settling claims with the Insurance Brokers.

Duties and Responsibilities
Under the Supervision of the Principal Insurance Officer (the Team Leader), the Insurance and Claims Assistant will:

• Process general claims in liaison with the Insurance and Claims Officer.
• Handle directly claims on property and motor vehicles.
• Handle directly claims on Travel missions.
• Perform back office work.
• Introduce and process all insurance policies in SAP.
• Create Purchase Requisitions in SAP for approval.
• Liaise with Finance department to ensure settlement of premiums after release Service Entry Sheet.
• Keep and update register of internal and external stakeholders.
• Develop and follow diary on settlement of claims with Insurance Brokers of the Bank.
• Arrange and organize insurance events in consultation with the Team Leader.
• Promote good relationship between Bank staff and Insurance Brokers of the Bank.
• Carry out any other duties assigned by the Supervisor.

Selection Criteria
Including Desirable Skills, Knowledge and Experience

• Holds at least a Bachelor's Degree in Commerce, Business Administration, Law, Engineering, Finance or related areas.
• Have a minimum of five (5) years of relevant experience in insurance industry.
• Having private sector experience will be an added advantage.
• Ability to maintain accurate records on insurance claims.
• Ability to work under pressure of tight deadlines.
• Ability to work sensitively in a multicultural environment and build effective working relations with clients and colleagues.
• Ability find or generate and apply new and evolving ideas.
• Ability to identify and resolve problems.
• Analytical abilities and attention to detail.
• Understand the claims settlement processes.
• Ability to process insurance contracts and policies in automated systems.
• Practical knowledge of SAP systems will be an advantage.
• Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language.
• Proficient in the use of standard MS Office software (Word, Excel, PowerPoint) Practical knowledge of SAP systems will be an advantage.