Service Centre Manager (SCM) at Abuja Electricity Distribution Company (AEDC Plc)

Job Description

• This person will be reporting to the Area Manager and will manage a team of electricity sales officers and the technical team who are responsible for performing sales and marketing of electricity.
• The SCM will also manage allocation of energy and drive collection of energy billed to the customers within their assigned territory.

Key Roles / Responsibilities

• Plan, direct, coordinate and manage activities of staff in the entire sales area with direction from Area Manager.
• Sets priorities, goals, and timetables for the teams to achieve maximum productivity. Plans ahead for upcoming problems or opportunities and takes appropriate action.
• Coordinate the Commercial activities in the Service Center with particular reference to revenue generation and protection, and customer relationship management.
• Plan, direct, coordinate and manage entire technical fault clearing to minimise disruption to services.
• Coordinate the preparation of schedules for meter reading, billing input and bill distribution
• Monitoring of marketers with the daily performance dashboard.
• Drive marketing team to deliver on set targets.
• Regularly coach and provide feedback to team members to enable them to have confidence in what they do, help them grow and drive to excel.
• Build and utilize working relationships with internal business partners across the organization and external contacts.
• Ensure customer disconnections and reconnections are carried out following AEDC processes.

Qualifications

• A Bachelor's Degree/Higher National Diploma in Social Sciences, Engineering (Electrical or Mechanical) or related discipline.
• A Minimum of 10 years proven experience in covering sales, business development and marketing.
• Previous Service centre management experience or experience in other service oriented position within the banking , Telecoms or FMCGC.
• Must be technically and commercially minded with a good understanding of the power sector.
• Ability to work with and empower others on a collaborative basis to ensure success of unit team.

The position requires:

• Integrity and professionalism.
• Excellent written & verbal communication skills.
• Proficient in Microsoft office application.
• Knowledge of OSHA standards, codes, and health/safety issues.
• Good interpersonal and Communication skills.
• Self-motivation and self-initiative.
• Skills to do analyses and statistics.
• Ability to work under pressure and meet deadlines.