Technical Support Specialist for Web Hosting Company (L1 & L2) at Garanntor

Job Description

• We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional.
• As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues.
• Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.

Roles & Responsibilities

• Provide live chat support for customers.
• Provide basic customer support through ticketing system
• Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
• Good Knowledge of Web server, Mail server, DNS, FTP, SSH
• Excellent Knowledge in Web Hosting Control Panels such as Cpanel, Plesk, Direct Admin
• Handling Devops Task, Excellent knowledge in Server/Website migrations
• Excellent Communication Skill in English (oral and written)
• Familiarity with Linux/Unix command line
• Experience with Windows Server operating systems
• Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
• Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
• Document cases and follow-up on issues from inception through resolution.
• Ability to work flexible hours.