Front Desk Officer at Sahara Group

Key Deliverables

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Hear and resolve complaints from customers/clients or the public.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• File and maintain records.
• Analyze data to determine answers to questions from customers or members of the public.
• Schedule appointments and maintain and update appointment calendars.
• Supervision of Office Assistants in respect of janitorial services whilst maintaining the lobby or reception area.
• Keep a current record of staff members' whereabouts and availability.
• Schedule space or equipment for special programs and prepare lists of participants.
• Taking messages and relaying them to the relevant department/companies.
• Administration of meeting rooms
• Adhoc duties as advised.

Requirements
Minimum Qualification / Experience:

• First Degree from a reputable University
• Minimum of 1- 2 years cognate working experience (Post NYSC) in a similar role within a corporate Organization.

Knowledge/Skills:

• Ability to work in a fast-paced corporate environment.
• Ability to handle high volume switchboard /telephone/ reception duties.
• Proven experience as front desk representative, agent or relevant position
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Ability to work independently and under pressure

Personality Traits:

• Customer friendly attitude,
• Ability to work under pressure.
• Creativity and Efficiency
• Good coordinating/ organizational skills.

Working Relationships

• All Staff
• Companies/Departments
• Visitors
• Clients and Vendors.