Head of Agency - SIPML at Stanbic IBTC

Job ID: 22381
Job Sector: Financial Services

Job Details

• Wealth and Investment

Job Purpose

• The Head of Agency is responsible for the overall day to day management of the Business Development Department agency structure to grow SIPML’s market share in Assets Under Management, significantly increase SIPML’s market share in RSA Holders by registering new employers and ensure follow up on their contributions

Key Responsibilities/Accountabilities
Achieve monthly Sales target in RSA & Contributions:

• Achieve and surpass assigned monthly RSA pin target
• Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
• Identify, initiate and convert leads for SIPML agency network
• Co-ordinate agency documentation in line with laid down procedures
• Grow the sales coverage for the company in a sustainable manner in principal locations
• Achieve maximum conversion of sales leads generated

Manage the Agency Structure:

• To ensure a seamless agency on- boarding process , training and development
• To co-ordinate and monitor agents’ commission payments
• To support the sales agents and representatives in closing deals and opportunities
• To liaise with relevant stakeholders within the company on behalf of the agents
• To pro-actively suggest amendments to the agency model in line with present day business realities

Ensure Legislative Compliance and SIBTC standards:

• Educate and enlighten  employees and their employers about the dynamics of the Pension industry
• Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
• To ensure adherence to code of ethics and all other related guidelines by the agency team
• Ensure smooth stakeholder management
• Ensure agent are displaying SIBTC values and operating within the SIBTC code of conducts

Internal relationships:

• Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments

External Relationships:

• Liaise with Regulator on product development

Preferred Qualification and Experience

• Minimum of a first degree in General Social Science/Business Commerce/Organisational Governance
• A relevant Masters degree or professional qualifications will be an added advantage
• Minimum of  5 - 7 years sales experience with exposure in sales and relationship management

Knowledge/Technical Skills/Expertise
Effective Business Communication:

• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..

Presentation Skills:

• The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Brand Management:

• The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.

Compliance:

• The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.
• Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs.
• Makes organisational changes or innovates when needed to address customer/client needs.