Female Front Desk Officer at Knowledgeware Technologies

ore Responsibilities

• To serve as the Organisation's first point of contact for visiting customers or clients.
• To assist in the entry of data on various electronic registration and application platforms provided by the organisation or through a third party. This includes but not limited to JAMB, WAEC, NECO, NABTEB, Nigerian Army, Navy, Police & Airforce, Vehicle License Application and renewal etc.
• To provide customers with useful and insightful information about the company's products and services.
• To make or process payments for customers' desired services across various electronic payment platforms (Paga, Quickteller etc.)
• Answer questions and address complaints of visitors or escalate the complaints to higher authority if the need arises
• Carry out other office administrative tasks as directed by the management of the Organization.

Educational Requirements

• HND/B.Sc in any Social Science discipline/Art (Mass Communication, Sociology, Business Administration etc.)
• Minimum of Second Class (Lower Division) or Upper Credit

Personal Competencies:

• Applicants must be welcoming and polite to colleagues and all visiting customers.
• Possess a good verbal and written communication skills.
• Applicant must be attentive to details.
• Must be conversant with the application processes in various Examination bodies, Organisations and Institutions in Nigeria including JAMB, WAEC, NECO, NABTEB, Nigeria Army, Nigeria Police Force, Nigerian Airforce etc.
• Applicant must be accountable and of worthy character
• Must possess a good understanding of various electronic payment platforms in Nigeria such as Paga, Quickteller etc.
• Excellent Organisational and Multi-tasking abilities
• Smart and Proactive
• Proficient in Microsoft office packages