Ticketing and Reservation Agent at HRLeverage Africa

The Ticketing and Reservation Agent will Proactively create and maintain operative working team relationships with all support departments and provide team  with the required product information, communicate sales strategies effectively and support sales team in the entire liaison required.

• Tickers handle ticket sales for airlines at airports.
• Ensure good customer service for customer who enters the airport.
• Understand Appreciates IATA standards 
• Make the ticket booking and quote fares to available companies or Agents. 
• Maintaining robust, sustainable relationships with key travel agency clients, as well as corporate firms. § Gather market and client information, and following up with visits to develop new business § Improve and preserve an extensive customer database. 
• Offer consultation for clients on the services provided by the company.
• Assisting the Manager in implementing sales strategies for the company
• Carry out other tasks when assigned by Company
• Using a booking system to secure holidays 
• Collecting and processing payments 
• Advising clients on travel arrangements, e.g. visas and passports 
• Sending out tickets to clients 
• Keeping clients up to date with any changes
• Dealing with complaints or refunds (not one of the perks, but someone's got to do it)

QUALIFICATION  AND EXPERIENCE 

• Recognized Diploma, BSc Degree/ HND in equivalent and applicable experience or successful track record with 5 to 7 years’ experience.
• Clean and neat in appearance in accordance with   standards is important
• Extensive customer service experience in a previous job or some type of sales
• Rudimentary computer and typing skills are also needed navigate the ticketing system.

SKILLS  AND ATTITUDINAL APPLICABLE

• Creativity
• Patience and  Adaptability 
• Persuasiveness
• Stress tolerance
• High energy level Integrity etc.
• Fantastic Work Ethics & Values
• Good communication skills 
• Professionalism
• Attention to Details
• Great Customer service

go to method of application »

The Ticketing and Reservation Agent will Proactively create and maintain operative working team relationships with all support departments and provide team  with the required product information, communicate sales strategies effectively and support sales team in the entire liaison required.

• Tickers handle ticket sales for airlines at airports.
• Ensure good customer service for customer who enters the airport.
• Understand Appreciates IATA standards 
• Make the ticket booking and quote fares to available companies or Agents. 
• Maintaining robust, sustainable relationships with key travel agency clients, as well as corporate firms. § Gather market and client information, and following up with visits to develop new business § Improve and preserve an extensive customer database. 
• Offer consultation for clients on the services provided by the company.
• Assisting the Manager in implementing sales strategies for the company
• Carry out other tasks when assigned by Company
• Using a booking system to secure holidays 
• Collecting and processing payments 
• Advising clients on travel arrangements, e.g. visas and passports 
• Sending out tickets to clients 
• Keeping clients up to date with any changes
• Dealing with complaints or refunds (not one of the perks, but someone's got to do it)

QUALIFICATION  AND EXPERIENCE 

• Recognized Diploma, BSc Degree/ HND in equivalent and applicable experience or successful track record with 5 to 7 years’ experience.
• Clean and neat in appearance in accordance with   standards is important
• Extensive customer service experience in a previous job or some type of sales
• Rudimentary computer and typing skills are also needed navigate the ticketing system.

SKILLS  AND ATTITUDINAL APPLICABLE

• Creativity
• Patience and  Adaptability 
• Persuasiveness
• Stress tolerance
• High energy level Integrity etc.
• Fantastic Work Ethics & Values
• Good communication skills 
• Professionalism
• Attention to Details
• Great Customer service

go to method of application »

The Ticketing and Reservation Agent will Proactively create and maintain operative working team relationships with all support departments and provide team  with the required product information, communicate sales strategies effectively and support sales team in the entire liaison required.

• Tickers handle ticket sales for airlines at airports.
• Ensure good customer service for customer who enters the airport.
• Understand Appreciates IATA standards 
• Make the ticket booking and quote fares to available companies or Agents. 
• Maintaining robust, sustainable relationships with key travel agency clients, as well as corporate firms. § Gather market and client information, and following up with visits to develop new business § Improve and preserve an extensive customer database. 
• Offer consultation for clients on the services provided by the company.
• Assisting the Manager in implementing sales strategies for the company
• Carry out other tasks when assigned by Company
• Using a booking system to secure holidays 
• Collecting and processing payments 
• Advising clients on travel arrangements, e.g. visas and passports 
• Sending out tickets to clients 
• Keeping clients up to date with any changes
• Dealing with complaints or refunds (not one of the perks, but someone's got to do it)

QUALIFICATION  AND EXPERIENCE 

• Recognized Diploma, BSc Degree/ HND in equivalent and applicable experience or successful track record with 5 to 7 years’ experience.
• Clean and neat in appearance in accordance with   standards is important
• Extensive customer service experience in a previous job or some type of sales
• Rudimentary computer and typing skills are also needed navigate the ticketing system.

SKILLS  AND ATTITUDINAL APPLICABLE

• Creativity
• Patience and  Adaptability 
• Persuasiveness
• Stress tolerance
• High energy level Integrity etc.
• Fantastic Work Ethics & Values
• Good communication skills 
• Professionalism
• Attention to Details
• Great Customer service