Members Service Executive at Ventures Platform

In this role you will act as Ventures Platform's internal brand ambassador by promptly and efficiently attending to all walk in and internal customer requests. He or she will also:

• Answer customers’ questions and provide information on all VP services including incubation co-working, social and lifestyle services.
• Complete membership transactions and on-board paid members with access cards and other needed tools.
• Provide best practice front office management systems that include visitor receipt & management, telephone systems management and client service management
• Respond to all inbound/walk-in calls/enquiries and forward on to relevant parties as and when applicable
• Provide support to members and visitors, while walking with all relevant teams to ensure that the campus environment is conducive for its users.

Skills and Attributes:

• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation

Requirements for this role are:

• Bachelor's Degree
• Proven experience as a front desk representative, agent or relevant position
• Familiarity with office machines such as printers