Relationship Officer at Loyalty Solutions Limited

EXPERIENCE: 0-2

QUALIFICATION: A University degree or its equivalent

ESSENTIAL ATTRIBUTES:

• Fluency in English language
• Must be proficient in the use of Microsoft Office tools
• Pleasant personality
• Must have the ability to multitask while being versatile
• Ability to Pay attention to details,
• Problem solver
• Should be Courteous
• Ability to relate with and maintain both new and existing company clients i.e. individual/corporate, while also sourcing for new ones when required.
• Persons with no prior experience (entry level) can also apply.

JOB ROLE:

• Acquire new merchant sign-ups to meet client needs and specifications
• Manage, train and setup merchant partner locations
• Create and retain customer loyalty and preference by establishing rapport with the client
• Oversee the resolution of customer concerns and facilitating the delivery of smooth services to the client
• Relationship Management of existing Corporate/individual clients effectively to facilitate client retention
• Carry out periodic calls and visits to merchant partners and their location to ensure proper service delivery   
• Work closely with Marketing and other departments to meet Client needs
• Generate monthly and periodic reports of each client being managed