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  • Posted: Jan 31, 2017
    Deadline: Jan 31, 2017
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    AFMRecruit is a subsidiary of Afmining concepts a registered Nigerian company. Our expertise is in recruitment. Matching talent to jobs and companies using our proprietary afm360 Algorithm , which uses the candidates skills and interview grade to match our clients needs. At AFMRecruit our mission is to provide staffing in order to assist our clients in ac...
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    Operations Manager

    Details:

     Afmrecruit Is A Recruiting Firm Based In Lekki Phase 1. We Are Looking To Hire An Excellent Operation Manager For A Good Client Of Ours Also Based In Lekki Phase 1.

    JOB DESCRIPTION:
    Ensure the operational requirements and functionality assures the achievement and sustenance of XXX’s overall revenue, profitability, customer satisfaction, quality and HSSE objectives.

    Principal Accountability and Responsibility:

    • Coordinate the entire operations, including front-of-house (restaurant, bakery, lounge etc), back office and back-of-house activities.
    • Ensure the entire operations from purchasing to payments are guided and operated by authorised manuals, guides and standard operating procedures.
    • Ensure the authorised manuals, guides and standard operating procedures are periodically reviewed and updated in line with existing and changing realities.
    • Oversee and implement an integrated on-boarding, orientation and staff development programme
    • Accountable for ensuring and delivering an overall superior customer experience and achieve a consistently high customer satisfaction levels.
    • Manage process to ensure customer complaints are sought, captured and responded to promptly and efficiently
    • Ensure consistent and constant uptime and availability for all equipment within the organisation whether for front or back office operations
    • Manage process to ensure and offer the best quality of products and services possible.
    • Advise management on revising (introducing and stopping) service and product lines in line with entire business strategy.
    • Manage entire operations to ensure consistent business continuity, inspite of external extenuating circumstances.
    • Accountable for operational readiness e.g. organising and supervising shifts to ensure constant business continuity.
    • Appraise staff performance and provide timely feedback and development options to ensure engaged and productive staff.
    • Responsible for managing restaurant’s forecasting requirements and maintain inventory in line with the company’s financial policies.
    • Responsible for managing restaurant’s forecasting requirements and maintain inventory in line with the company’s financial policies.
    • Track and assure compliance with regulatory, sanitation and safety rules and regulations, even as the requirements change.
    • Oversee and implement cost control measures and minimise waste from all operational processes.
    • Assure that the operational requirements align with and support the XXX brand.
    • Create and nurture a positive working environment, leading by example.
    • Conduct regular operational audits and close out identified shortcomings.

    REQUISITE QUALIFICATION AND EXPERIENCE

    • Proven working experience as restaurant manager or restaurant general manager
    • Demonstrated career experience in customer service management
    • Strong leadership, motivational and people skills
    • Astute financial management skills
    • Culinary school diploma or degree in Business Administration
    • Computer literacy and familiarity with restaurant management software
    • Extensive food and beverage knowledge
    • Proficiency in English

    Method of Application

    Applicants should send CVs to chinwe.ibeh@afmrecruit.com

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