Operations Manager at AFM Recruit

Details:

 Afmrecruit Is A Recruiting Firm Based In Lekki Phase 1. We Are Looking To Hire An Excellent Operation Manager For A Good Client Of Ours Also Based In Lekki Phase 1.

JOB DESCRIPTION:
Ensure the operational requirements and functionality assures the achievement and sustenance of XXX’s overall revenue, profitability, customer satisfaction, quality and HSSE objectives.

Principal Accountability and Responsibility:

• Coordinate the entire operations, including front-of-house (restaurant, bakery, lounge etc), back office and back-of-house activities.
• Ensure the entire operations from purchasing to payments are guided and operated by authorised manuals, guides and standard operating procedures.
• Ensure the authorised manuals, guides and standard operating procedures are periodically reviewed and updated in line with existing and changing realities.
• Oversee and implement an integrated on-boarding, orientation and staff development programme
• Accountable for ensuring and delivering an overall superior customer experience and achieve a consistently high customer satisfaction levels.
• Manage process to ensure customer complaints are sought, captured and responded to promptly and efficiently
• Ensure consistent and constant uptime and availability for all equipment within the organisation whether for front or back office operations
• Manage process to ensure and offer the best quality of products and services possible.
• Advise management on revising (introducing and stopping) service and product lines in line with entire business strategy.
• Manage entire operations to ensure consistent business continuity, inspite of external extenuating circumstances.
• Accountable for operational readiness e.g. organising and supervising shifts to ensure constant business continuity.
• Appraise staff performance and provide timely feedback and development options to ensure engaged and productive staff.
• Responsible for managing restaurant’s forecasting requirements and maintain inventory in line with the company’s financial policies.
• Responsible for managing restaurant’s forecasting requirements and maintain inventory in line with the company’s financial policies.
• Track and assure compliance with regulatory, sanitation and safety rules and regulations, even as the requirements change.
• Oversee and implement cost control measures and minimise waste from all operational processes.
• Assure that the operational requirements align with and support the XXX brand.
• Create and nurture a positive working environment, leading by example.
• Conduct regular operational audits and close out identified shortcomings.

REQUISITE QUALIFICATION AND EXPERIENCE

• Proven working experience as restaurant manager or restaurant general manager
• Demonstrated career experience in customer service management
• Strong leadership, motivational and people skills
• Astute financial management skills
• Culinary school diploma or degree in Business Administration
• Computer literacy and familiarity with restaurant management software
• Extensive food and beverage knowledge
• Proficiency in English