Membership Manager at CIPM

Job Code (JobCode: N06)

Reporting To:-  Head of Marketing/Membership

Job Objectives
To manage and improve relationship with members through prompt response to members’ complaints and queries

Competencies

• Relationship Manager
• Communicator
• Record keeper

Responsibilities

• Establish regular communication with members and respond to their queries and inquiries.
• Send out demand notice for membership subscription follow up on payments and send reminders to members with outstanding subscriptions.
• Update members’ records on subscriptions’ payments
• Facilitate accurate and up to date collation of members’ data
• Embark on new membership drive through the various routes to membership into the Institute.
• Regular update of customer records

Key Performance Indicators (KPI’s)

• Send out demand notices to members for next year by Q4 of current year
• Monthly report of status of subscription payment
• Quarterly reminder notice to members with outstanding payment
• Monthly review of members records to confirm their currency
• Monthly request to members to update their records.

Knowledge, Skills, and experience Needed

• B.sc/HND in Marketing or Business Administration
• 4-5 years relevant experience.
• Experience in Database Management and Customer Relationship Management (CRM) will be an added advantage
• Computer literacy and proficiency in MS Word, MS Excel, and PowerPoint
• Excellent Communication and Presentation Skills.