Assistant Relationship Manager, Commercial Banking at Standard Chartered Bank

Job description

Sales and Relationship Management

• Primarily responsible for providing direct sales support on post origination activities like documentation, reactivation and unflagging of account etc by engaging with client, Ops, legal, compliance.
• Active engagement with client and also with the product partners to ensure high level of utilization of regular limits
• Answer client enquiries and address complaints either by directly following up on issues or referring them to the appropriate parties. Own the problems/issues and ensure that they are resolved satisfactorily.

Key Roles and Responsibilities

Compliance, Risk and Credit Monitoring

• Track past dues and excesses in the portfolio meticulously and ensure they are regularized on time. Any exceptions to be highlighted to Credit Monitoring and RM.
• Ensure all signoff on SIF and liaise with Hub to ensure all pre liquidation/availment of limits are done within good TAT
• Work with the Relationship Manager on ensuring all documentations for approved BCA are in place for Limits loaded properly to ensure faster execution of the transaction.
• Work in partnership with stake holders CBMS/ Trade/ CRM to ensure LC documentation are adequate for bidding and ensure funds are adequate in customers account
• Ensure all necessary approvals are sought to ensure prompt release of trade offerings/excesses for faster TAT on trade transactions.
• Work with the CDD team to ensure e-CDDs are created and renewed on time.

Administration

• Help with all ad hoc reporting (e.g. sales pipelines)/projects/ events required both onshore and offshore.
• Assist RMs in preparation of preferential pricing/waiver forms/BCA.
• Ensure account segmentation/arm codes are maintained on all the banking systems to enable accurate reporting.
• Ensure day to day running of accounts, monitoring facility accounts to ensure they are flagged.
• Cheque confirmations ensure clearing cheques are processed, and follow up on all customer instructions/requests.

KYC/AML Clause

Ensure you remain alert to the risk of money laundering and assist in the bank's efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers