Program Officer - Electronic Platform & Vendor Relations at Mercy Corps

General Position Summary

• Reporting to the Team Leader, the Electronic Platform & Vendor Relations Program Officer will be responsible for leading processes that enable electronic voucher (e-voucher) and cash disbursement, monitoring and reconciliation processes with vendors and other service providers.
• S/he will manage relationships with the technology service provider, train vendors and beneficiaries, and provide technical support on hardware and e-card issues.
• The Program Officer will work collaboratively with program sector leads and finance team members.

Essential Job Functions

• With input from the Team Leader, oversee the start-up or rollout of e-voucher and cash transfer systems.
• Draft context specific training materials for beneficiaries and vendors.
• In collaboration with the Operations and Finance teams, oversee the management of hardware (smartphones and wireless printers) and e-cards.
• Manage the relationship with the e-voucher Service Provider, communicating issues and questions in a clear manner.
• Request and monitor technical upgrades and development of e-voucher platform as required or desired to serve program needs.
• Work with Finance and Compliance to ensure the e-voucher platform meets Mercy Corps’ compliance and logistics rules and data privacy policies.
• Work closely with, and coordinate day-to-day activities with, field teams and other relevant staff at Mercy Corps.
• Report on any problems encountered in the field such as project participant or vendor complaints (in collaboration with the MEL team).
• Work with program and MEL teams to maintain all documentation relating directly to cash transfer activities required to ensure accountability.
• Support on administrative matters relating directly to cash transfer activities including reconciliation with cash-out agents following distributions.
• Adhere to all MC policies and procedures;
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission in country of operation;
• Other duties as assigned.
  

Knowledge and Experience

• BA/S in relevant field required; MA/MS/MBA or equivalent preferred.
• 3 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general program management experience required.
• Prior experience implementing distributions is required, preferably in a non-camp setting. Experience with cash transfer and e-voucher programs strongly preferred.
• Experience working with multiple stakeholders to identify beneficiaries according to criteria required.
• Experience with running assessments, monitoring and evaluation and other learning efforts required.
• Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
• Commitment to renewing and maintaining knowledge of best practices.
• Demonstrated training and facilitation experience.
• Ability to work under pressure.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing.
• Strong interpersonal, intercultural and communication skills.
• Excellent oral and written skills and computer skills.
• Fluency in English; fluency in Hausa is required.

Success Factors:

• The successful candidate will have a can-do attitude. Ideally s/he will have previous experience in working in large-scale emergency programs in insecure and conflict-affected contexts.
• S/he is a problem solver, who is adept in successfully dealing with issues of complexity.
• S/he is an active listener and contributor, working to create a strong team share ideas and learn.