Ticketing/Operations Executive at Global Profilers

Responsibilities:

Job Purpose

• To retain and increase the business of existing key accounts.
• To meet and exceed client goals and aspirations assigned to their travel programme.
• To act as the Ambassador of the company, developing meaningful, long lasting relationships.
• To highlight, document and demonstrate the value and benefit of a continual relationship with the organization.
• Responsibilities are:
• Booking of ticket request and maintaining all necessary records on travel arrangements for clients.
• Ensuring that all clients’ servicing is conducted in line with the Company's Code of Business Conduct.
• Responsible for managing office emails and administrative correspondence
• Maintain and develop excellent supplier and customer relationships, delivering value for all parties
• Identify areas for growth within portfolio of accounts, be it through acquisitions, subsidiary companies
• Establish and develop strong relationships with all internal personnel associated with portfolio of accounts (operations, finance, Marketing etc)
• Keep abreast of any industry updates that will affect the customers and report such threats and opportunities to your superior
• Ability to interrogate data, identifying trends and exceptions that can be reported through to the relevant client
• Deliver  professional quarterly business reviews, documenting values created,  emerging trends and recommendations
• Assist the company with any promotions and events.
• Ensure that PIR's originating from customer interaction are raised immediately and followed through until satisfactory conclusion

Qualification and Experience:

• Working understanding of Amadeux.
• Excellent negotiation and relationship building skills with strong commercial awareness.
• An excellent command of the English language. A high level of computer literacy.
• 2 years experience serving in a customer relations environments. Accounts management in travels and tourism industry required.