Call Centre Agents at Outsource Company

Requirements: Strong communication skills, Good listening skills, Fluency in English, Computer literate (Proficiency in Microsoft Office applications)

Job Description: 

• answer calls and respond to emails 
• handle customer inquiries both telephonically and by email
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Experience: 0 - 2 years
Qualification: B.Sc. HND. OND. or equivalent
Deadline: 30th June, 2016
Note: Only Applicants based in Abuja will be considered. NYSC corpers are strongly encouraged to apply.