Male Customer Service Support Officer at xPlug Technologies Limited

Key Role

• Communicating courteously with customer through phone, face-to-face and email
• Respond promptly to customer’s complaints and issues
• Handle and resolve customer’s complaints and issues
• Obtain and evaluate all relevant information to handle company’s products and services
• Keep logs of customer’s issues, complaints and requests
• Escalate unresolved issues to the technical team
• Follow through on customer’s issues and complaints to resolution
• Analyse issues and customer’s complaints to determine the level of customer service within the organization
• Acquire and demonstrate understanding of CRM software and tools
• Acquire a comprehensive knowledge of games schedules and timing on a daily basis
• Send accurate and correct result to subscribers on a prompt basis
• Troubleshooting and maintenance of facilities to ensure excellent service delivery
• Report on service delivery rates on a timely and daily basis
• Provide recommendation and improvements to customer service based on feedbacks received from customers
• Manage and update data platforms
• Compilation and Analysis of data
• Perform other duties as assigned by the Operations Manager.

Key Requirements

• Excellent Numeric and Analytical skill.
• Strong interpersonal skills
• Excellent telephone presence with organized follow-up skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Strong customer focus; service oriented attitude
• Basic computer abilities with the understanding of terminology and functionality.