Front Desk Executive at Total Health Trust Ltd

Job Details

• A Front Desk Executive (Receptionist) plays a key role in the firm’s growth as he/she often presents the first impression of the organization to clients and customers and as such, has an objective of delivering friendly and efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
• He/She serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors’ arrival; maintains security and telecommunications system.

Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone.
• Deals with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures and monitoring logbook.
• Fulfills all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Ensures knowledge of staff movements in and out of the organization at all times.
• Contributes to team effort by accomplishing related results as needed.
• Candidate would be responsible for client services.
• To adhere to and live the organization values.

Requirements

• Basic Diploma (OND) in English Language or Linguistics or Mass Communication or related fields.
• Excellent command of English language.
• Candidate must have good knowledge of NHIS regulatory guidelines, business ethics and standards, product, processes and procedures, health insurance and Nigerian corporate market.
• Excellent organizational, communication (verbal and written) skills and attention to detail.
• Advanced proficiency in Microsoft Word, Excel and Power point.

Other Requirements:
Listening Skill, Professionalism, Customer Focus, Organization and Planning, Informing Others, High level of stress tolerance, Attention to detail, Phone Skills and Information Management.