MSIP Operations Assurance - EPC at Ericsson

Req ID: 94575

Purpose of Job Role

• Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal.
• Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted
• Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

Responsibilities

• Operations Delivery Management
• Incident Management
• Problem Management
• Preventive Maintenance
• Service Delivery Efficiency
• Broadcast Operations Management

Minimum Qualifications & Experience Requirements

• At least 5 years of relevant Experience
• A first Academic Degree or equivalent qualification

Behavioural Competences

• Delivering Results & Meeting Customer Expectations
• Analyzing
• Persuading & Influencing
• Deciding & Initiating Action
• Entrepreneurial & Commercial Thinking
• Relating & Networking