IT Training Academy Manager at Box and Cedar

Job Duties / Responsibilities Accountabilities

General:

• Grow, develop & manage all units in the Academy: ILT, e-learning, Recruitment
• Ensure appropriate competencies & build team for optimal effectiveness & productivity
• Ensure attainment of financial & non-financial targets
• Ensure excellent customer knowledge, care (CRM) & value delivery
• Ensure development & delivery of proactive market changing initiatives & offerings
• Ensure awareness of market trends, competitor activity, Academy’s positioning & offerings & respond appropriately
• Ensure development & growth of formalized loyalty program
• Ensure the active engagement of strategic value adding partnerships and collaboration
• Ensure effective use of value-adding technology-enabled tools
• Grow the Academy's brand & position optimally across West Africa
• Position the Academy as the Industry’s trusted learning & resourcing advisor
• Deliver distinctive value

ILT:

• Ensure an annual calendar of courses that is relevant & appealing to the market, effectively priced & optimally publicized
• Ensure a strong faculty of facilitators with no single point of failure: ensure effective development & required availability
• Ensure excellent course delivery, ambiance, service & experience
• Ensure excellent passing scores for examined courses
• Ensure excellent & well balanced partner TOR & management to attain the cost-effective high quality materials & other inputs & position the Firm as the preferred partner with our partners

Recruitment:

• Ensure development of well profiled high quality database of IT & Project Management skills
• Ensure excellent turnaround time & high success rate (>80%) of recruitment /outsourcing briefs
• Ensure effective liaison & leverage of recruits
• Ensure effective management of outsourced staff

E-learning:

• Ensure the development of timely high quality cutting edge offerings
• Ensure excellent creative input, attention to detail & functional outputs

Minimum Qualification

• A good First Degree
• IT professional certifications, PMP or Prince2

Experience:

• 3-5 Years

Knowledge & Skills:

• Strong presentation skills
• Good project and time management skills
• Good interpersonal skills
• Ability to negotiate and persuade
• Attention to details
• Creativity