National Service Manager at Hobark International Limited (HIL)

Primary Skills

Service Operations

Description

Role:
Responsible for operating an efficient service department. Toperate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relations, and accurate service records.

Essential Duties: Tcover service networks all over Nigeria
Service network : Testablish service network according tsales network development
Branch
Dealer- Sales, Service, Spare parts
Area- Mechanic, Part shops, Dealers

Education training:

• Develop training curriculum and execute training of service technicians and mechanics
• Maximise productivity levels of service technicians
• Warranty: Monitor all Department warranty claim submissions and requisite credits and take action as required
• Ensure registration
• Issue market information specific tproduct malfunction
• Quality problem analysis

Customer Service:

•  Provide high quality service for the motorcycle, marine and power products.
•  Maintain a high degree of customer satisfaction

Training & Experience:

•  A preferred background in motor-cycles of all engine sizes, however we would consider someone from other automobile backgrounds.
•  B. Sc or HND in mechanical engineering
•  Minimum of 5-10 years postgraduate experience in motor-cycle industry or associated trade
•  Individuals will have good communication skills, both oral and written, and be able twork independently and be self-motivated.