Managed Data Services Manager at MTN Nigeria

Job description    

• Design, create and maintain MTNN database applications in line with the company’s strategies.
• Coordinate and manage the operations of Data/Internet Unit, Satellite NOC and Fixed Exchange (Switching) shift operations in order to effectively and promptly react to all network-related faults.
• Analyze overall network quality and availability, providing useful decision-supporting information to all levels of MTN Management.
• Adapt best practices in network management to suit MTNN’s needs and objectives.
• Ensure proper monitoring and implementation of all network changes according to the organisation process and procedures.
• Ensure prompt response to customer complaints and prompt identification of problems in the network and rectify or advise responsible authority.
• Generate daily, weekly and monthly network performance reports.
• Ensure the traffic utilization of all Network Element.
• Responsible for calling out support staff after hours, when necessary.
• Escalate serious and long outstanding faults to the appropriate quarters and ensure escalation procedures are properly adhered to.
• Ensure NMS operation always in NMC environment.
• Establish and maintain well defined and effective communication channels among the NMC, internal and external customers.
• Provide on-the-job training and guidance to subordinates.
• Provide ideas and feedback on software tools, procedures and improvements to NMC “processes”.
• Provide regular update on MTNN performance and other network issues to the management, call center, sales and distribution, marketing and other relevant department in MTNN.

Job condition    
• Normal MTNN working conditions
• May be required to work extended hours
• National travel and a valid drivers license.
• On stand by 24/7 through out the year
Experience & Training    

Experience:
• Four (4) years hands-on experience in telecomm, tele–traffic environment, with at least two (2) years in a team leadership role and customer relations.
• Experience and comprehension of Telecommunications management network philosophy and practice.
• Knowledge and configuration of Satellite Modems e.g Paradise (P300), Radyne Comstream DMD-15/DMD-20,SDM 4000,EF Data,
• Knowledge of Cisco Router-packet route definitions and re-routing
• Cisco Certification and Advance IP knowledge is desirable
• Knowledge and configuration of Siemens Digital Switching Equipments (EWSD), Transmission equipments (Siemens SURPASS hiT7070 and STM Channels
• Knowledge of Various Network Management System (NMS) tools
• Knowledge of RAD DSU Modem and other ITU modems for E1 configurations
• People Management

Training:
• Advanced leadership programmes
• Advanced project management
• People Management
• Best practices in network management

Minimum qualification    

• BSc, BTech, BEng or HND