Client Services Officer at Chips Bits & Bytes Limited (CBBL)

Main Job Tasks and Responsibilities

•   Prepare letters and documents
•   Receive and sort mail and deliveries
•   Maintain appointment diary either manually or electronically
•   Organize meetings
•   Tidy and maintain the reception area
•   Should be very much familiar with MS Office and Internet.
•   Deal directly with customers either by telephone, electronically or face to face
•   Respond promptly to customer inquiries
•   Handle and resolve customer complaints
•   Obtain and evaluate all relevant information to handle product and service inquiries
•   Provide pricing and delivery information
•   Process orders, forms, applications and requests
•   Organize workflow to meet customer timeframes
•   Direct requests and unresolved issues to the designated resource
•   Manage customers' accounts
•   Keep records of customer interactions and transactions
•   Record details of inquiries, comments and complaints
•   Record details of actions taken
•   Prepare and distribute customer activity reports
•   Maintain customer databases
•   Follow up on customer interactions
•   Provide feedback on the efficiency of the customer service process

Education and Experience

•   B.Sc. or HND in relevant discipline
•   2 - 3 years minimum experience in related field is required
•   Must be a FEMALE
•   Knowledge of customer service principles and practices
•   Knowledge of relevant computer applications
•   knowledge of computers and relevant software applications
•   Knowledge of administrative and clerical procedures
•   Product knowledge

Key Competencies

•   Interpersonal skills
•  Communication skills - verbal and written
•   Listening skills
•   Problem analysis and problem-solving
•   Attention to detail and accuracy
•   Customer service orientation
•   Adaptability
•   Initiative
•   Stress tolerance