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  • Posted: Apr 23, 2015
    Deadline: May 1, 2015
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    Since it was established in 2009, MSI Nigeria has been meeting the sexual and reproductive needs of women. What we do in Nigeria Improving access to services and providing reliable information to women about their family planning options is at the heart of MSI Nigeria’s mission. After opening its first clinic in July 2009 in Abuja, our program...
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    Clinical Quality Assurance Advisor

    Marie Stopes International Organisation, Nigeria (MSION) implements programs to meet the reproductive health needs of underserved Nigerians and dramatically improve access to and use of appropriate services. The ClinicalQuality Assurance Advisor is a member of the Clinical Services Team and is responsible for ensuring high quality clinical standards among the three service delivery channels: Centres of Excellence, Outreaches and Blue Star Social Franchising services, in line with the global Marie Stopes International (MSI) mantra of One World One Standard. This includes the provision of high quality training in MSI core FP and PAC services among the three channels as well as external SRH providers, where appropriate. The post will be based in Abuja and Enugu, but with regular travel to the centre, outreach and social franchisees in other states within a region. The duties and responsibilities presented below may change as centre activities evolve and expand.

    Key Responsibilities:

    Planning for Quality Technical Assurance (QTA)

    • · Responsible for quality technical assistance in MSI’s core services throughout MSION’s three tiers: Centres of Excellence, Outreach Services and BlueStar Social Franchising
    • · Perform quality needs assessment at all MSION clinical service delivery sites before each QTA commences
    • · Spearhead well-coordinated information for facilities/service providers before each clinical Quality Assurance activity.
    • · Provide guidance in preparation of materials and logistics for various levels of facilities/service providers before, during and after each clinical Quality Assurance activity.
    • · Have and in-depth understanding of QTA and be conversant with various MSI QTA Tools, such as Centre Scan, Star Scan, QTA check list etc.
    • · Provide support for Clinical teams managing performance problems / challenges within teams and where necessary, consult with the Clinical Services Manager (CSM).
    • · Ensure availability of all relevant training materials needed in training various levels of trainees
    • · Identify appropriate training needs within teams and, in consultation with the

    Providing Quality Technical Assurance

    • · Conduct regular internal Quality Technical Assistance visits in all MSION clinical services delivery points to ensure that high quality clinical standards are consistently met.
    • · Provide advice and guidance to the Clinical Training Officers in the region on MSIONs quality assurance processes.
    • · Coordinate Clinical Training Officers within the region and provide appropriate and relevant training materials, documents, models and stationery to be purchased for each training.
    • · Coordinate delivery of clinical trainings to ensure that the quality of trainings conforms to the Marie Stopes international Medical Development Team training standards and that of Federal Ministry of Health.
    • · Follow up on all challenges/ complaints emanating from any clinical training sessions and ensure they are addressed professionally where necessary consult with CSM
    • · Assist the Marketing Team with interviews relating to clinical issues to protect MSION reputation
    • · While on monitoring visits, identify appropriate training needs within facilities/service providers and, in consultation with the Clinical Services Manager, arrange for appropriate trainings.
    • · Willingness to travel at least 60%
    • · Perform any other reasonable duties as requested by the Clinical Services Manager.

    Communication and administration

    • · Maintain an updated database of key trainings/orientations offered teams and other partners
    • · Keep and manage records of all centre activities including minutes of centre teams meetings.
    • · Ensure formal communications with the various health partners are properly documented
    • · Follow up on all clients complaints relating to any of the MSION services and make recommendations.
    • · Investigate minor and major clinical incidents using the Incident Reporting Template and submit report to the CSM
    • · Make proper use of available information systems in MSI to facilitate service delivery & trainings

    Clinical Responsibilities

    • · Participate actively in relevant workshops and conferences and contribute to the review of clinical standards and protocols for the benefit of MSION and its affiliates.
    • · Remain clinically active in MSION core services and support the centres to provide clinical services as and when the pressing need arises and deemed necessary by the CSM.

    Qualifications:

    • Bachelors Degree in Nursing, Midwifery or Medicine
    • Masters degree in Public Health or International Health an advantage
    • Senior Nurse/Midwives with training experience in Sexual and Reproductive health care delivery
    • Evidence of good standing with a recognised clinical related professional body.
    • Evidence of basic managerial qualification

    Skills and Experience

    • At least 5-years post-graduation experience [ESSENTIAL]
    • Experience of working in Sexual and Reproductive Health [ESSENTIAL]
    • Experience in implementing quality assurance/quality improvement projects
    • Excellent project management and coordination skills (ESSENTIAL)
    • Outstanding written and verbal communication skills. [ESSENTIAL]
    • Work experience with a non-governmental organization (DESIRABLE)
    • Articulate and analytical with attention to details (ESSENTIAL)
    • Must have requisite experience to work with minimum supervision.
    • Attitude / Motivation:
    • Sympathetic to women and men seeking Family Planning and Reproductive Health services [ESSENTIAL] Be able to work on own initiative and motivate others to achieve results Customer focused with good interpersonal skills to engage with people at all levels –government, donor and community Passionate about field work Motivates team members to deliver high quality service and results
    • Team player
    • Self motivator and able to motivate others to achieve results.

    Method of Application

    Interested candidates should apply by email with CV and suitability statement as a single attachment to recruitment@mariestopes.org.ng not later than Friday 1st May 2015.MSION is an equal opportunities employer and is committed to achieving gender balance within the organization. Female candidates are encouraged to apply.

    The subject of the email should be the POSITION TITLE/LOCATION and the CV/Suitability statement should be saved in theapplicant’s full name. Only shortlisted candidates will be contacted.

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