Relationship Manager at RS Hunter Limited

Purpose:
To develop and maintain strong client relationships. Originate business and identify opportunities to cross sell for our Organization and the broader Group in line with the strategic objectives of the Organization.

Responsibilities:
Management of client portfolio:

•     Source new business in adherence with coverage disciplines i.e. sales campaigns, CAPS, Opportunity Tracker;
•     Set targets for the portfolio in line with product pricing;
•     Plan and outline strategic objective for the portfolio;
•     Manage opportunity tracking tool;
•     Communicate client interactions and feedback to stakeholders with regards to client developments through call reports and face-to-face discussions;
•     Initiate client scoping sessions to gain client insights;
•     Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof;
•     Coordinate the creation of innovative solutions for specific product areas based on client feedback; Interrogate and manage MIS data to minimize revenue leakage on a continuous basis;
•     Proactively manage credit facilities to ensure adequate limits are in place;
•     Manage working capital on behalf of clients;
•     Manage escalated unresolved client issues;
•     Manage complex relationships within support areas to ensure best outcome for both the client and the organization.

Effective internal and external stakeholder relationship management:

•     Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate;
•     Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met;
•     Ensure client expectations are met or exceeded;
•     Use influence and negotiation to achieve win-win outcomes;
•     Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).

Effective teamwork, self-management and alignment with group values:

•     Continually drive Organizational values;
•     Create brand presence for oneself;
•     Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained;
•     Make an effort to stay relevant and up-to-date with legislation, new developments etc.
•     Take ownership and accountability for tasks and activities and demonstrate effective self-management;
•     Maintain a positive attitude and respond openly to feedback
•     Continually share, debate and communicate learnings;
•     Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed;
•     Challenge with conviction.

Qualifications and Experience: 
The successful candidate should have at the minimum, a Bachelor’s Degree, preferably in Commerce, Business, Finance or Accounting

Experience:

•     Minimum 5 – 10 years in a similar role and relevant industry;
•     Track record of sourcing new clients
•     Proven track record in converting opportunities into revenue generation;
•     Ability to negotiate and influence across all levels including senior stakeholders;
•     Ability to unearth client needs and match them to appropriate banking solutions;
•     Corporate and Investment banking knowledge, including products not specifically offered within CIB
•     Detailed understanding of the Nigerian Banking Industry
•     Technical Skills
•     Strong analytical skills
•     Good working legal and credit knowledge;
•     Strong Financial Acumen;
•     Strong verbal and written communication;
•     Sound presentation, facilitation and negotiation skills;
•     Ability to make cold calls;
•     Human Relations Profile
•     Ability to strike and maintain good client relationships.
•     Strong character & integrity paramount
•     High degree of self-confidence; pleasant personality; well-presented
•     Well organized / good time management skills / disciplined/ detail orientated
•     Self-starter able to work with minimal supervision
•     Team oriented
•     Flexible when necessary
•     Ability to work under pressure