Customer Experience Partner at APM Terminals

Key Responsibilities

• Deliver superior customer Experience through prompt resolution of customer issues, quick response to mails and phone calls.
• Partner with External sales Team to drive import and export Volume through inside sales activities.
• Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution.
• Proactively follow up on import and export longstanding units.
• Follow up with Safmarine Scope Team to ensuring successful completion of import and export documentation task.
• Ensure Import and export SOPs are adhered to
• Taking ownership of customer’s issues
• Drive and Build strong business relationship with customers
• Any other task that may be assigned

Who we are looking for

• Candidate must possess a university degree in Humanities/Social sciences
• Ability to speak Hausa will be an added advantage
• 2-3 years of relevant experience in any customer–facing role

Skills Required:

• Customer focus
• Drive for results
• Interpersonal, communication and analytical skills
• Priority setting
• Shipping knowledge
• Goal oriented
• Patience
• Business Acumen
• Empathy