Customer Service Representatives (Medical Diagnostics) at SENCE Nigeria

Roles and Responsibilities    

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Process orders, forms, applications and requests
• Organize workflow to meet client timeframes
• Direct requests and unresolved issues to the designated resource
• Manage clients' accounts

Skill set    

• Applicant is required to have 2 years progressive customer service or direct marketing experience. Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities.

Work experience    

• 2-3 years