Downstream - Lead Customer Services Project Manager at GE - General Electric

Role Summary/Purpose:    

The Contract Performance Manager (CSM) is the on-site focal point with the GE Oil & Gas customer for all the operational topics, being the key interface for all aspects of the contract. He/She will be responsible to ensure the smooth execution of contractual maintenance and site activities for customer satisfaction. The CSM is also held accountable for the financial performance of the contract execution; cost management.

Essential Responsibilities:    

- Be accountable for overall Project proposal strategy
- Achieve financial and operational targets committed for the assigned Area/Region (eg identify new deals, build up new opportunities)
- Support the Sales Force in opportunity development/assessment with Customers
- Identify with Application Engineering Team and all the involved Functions the best solutions to meet Customers' "Critical to Quality" (CTQs)
- Scout opportunities in the assigned Area, teaming up with Sales Regional Manager, keeping track of all the projects in the Area always ensuring a solid and rigorous financials reporting and forecasts
- Gate to O&G HQ for Request for Quotations (RFQs) arriving from the assigned Area and/or for proposals relevant to the same Area
- Support the preparation of commercial proposals, guarantee Quality completeness and Time responsiveness
- Participate in define strategy on Price and Margin and leverage ROI evaluation
- Lead negotiation with Customers and Functions in order to ensure full compliance with contract commitments and commercial risk assessment.
- Coordinate and support Site team (Resident Engineers and Local Staff)
- Interface with GE internal departments, to deliver contractual obligations and to facilitate outage activities coordination,
- Supervise the application of admin, EHS, quality, maintenance and engineering policies, procedures and filing the systems to execute this Agreement.
- Respond to Owner's technical inquiries coordinating technical resources, to assure problems identification and resolution
- Assist customer operation and maintenance staff in monitoring performances of covered units and recommend actions to improve safety, availability and reliability
- Identify elements requiring improvement and structure projects and actions to address the needs
- Organize and conduct recurring contract/maintenance review meetings, outlining activities and units performances (including RCA)
- Plan and coordinate the implementation of recommended actions due to Technical Information Letters by monitoring their technical applicability and execution timeframe
- Provide information about the latest advancements in upgrades opportunities to Customer, and assist in their implementation
- Keep Customer updated about design changes of parts to be installed
- Coordinate Field Service, Repair Service and part delivery activities to meet Contract obligation
- Coordinate the reviewing of maintenance plan, with the aim to optimize the Units reliability and availability
- Support Customer for the storage of parts under the Contract
- Maintain maintenance and inspection quality Manuals
- Resolve with the customer any un-clarity in the agreement wording which may arise during the execution of the contract
- Coordinate parties for multi P&L/Vertical deals. Represent the main interface with customer when requested.
- Interact with GE tools, processes and organization in order to fulfill all Contract/Maintenance obligations
- Assure that the planning and ERP tools are maintained continuously updated,
- Identify areas of improvement to protect and enhance profitability of the deal, duly tracking the relevant changes
- He will be a key contributor in assuring the financial performance of the contract, including an active participation to the Contribution Margin reviews (CMR) / QMI Review process.
- Support in the recruitment of local resources and training programs
- Facilitate the local procurement and the commercial relationships with local suppliers, if the case applies.
- Manage the relationship with the local GE Legal Entity for an effective coordination with the local authorities, (immigration and customs offices) and with HQ.

Qualifications/Requirements:    

- B.Sc from an accredited University
- Minimum of 5 years technical Field Service & Maintenance experience
- Project Management expertise
- Commercial/Sales expertise with Technical skills and Maintenance knowledge
- Can do and problem solving attitude.
- Good communication skills
- Familiar with the Microsoft office suite
- Fluent English
- 80% travel required across SSA
- A valid NYSC discharge or exemption certificate will be required.
- Must have valid authorization to work full-time without any restriction in Nigeria

Additional Eligibility Qualifications:    
Desired Characteristics:    
- Fluent French speaker