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  • Posted: Dec 4, 2014
    Deadline: Not specified
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    Interra Networks Ltd (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world - from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution.
    Read more about this company

     

    Call Centre Agent

    Major Duties and Responsibilities

    • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
    • Use questioning and listening skills that support effective telephone communication.
    • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
    • Understand the impact of attitude in handling calls professionally
    • Effectively deal with job stress, angry callers, and upset customers
    • Use the most appropriate way to communicate with different behavior types on the telephone.
    • Apply the elements of building positive rapport with different types of customers over the phone.
    • Apply the proper telephone etiquette to satisfy various customer situations.
    • Apply appropriate actions to effectively control a telephone call.
    • Meets commitments to customers
    • Obtains client information by interviewing clients and verifying information.
    • Updates job knowledge by studying new product descriptions and participating in educational opportunities.
    • Answer inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
    • Maintain CRM by entering information.
    • Keep equipment operational by following established procedures; reporting malfunctions.
    • Update job knowledge by participating in educational opportunities.
    • Display Time flexibility towards shifts as per work floor requirements
    • Other duties as assigned.

    Person Specification

    • Strong Verbal Communication skills
    • Strong Customer service Phone Skills
    • Listening
    • Data Entry Skills
    • People Skills
    • Attention to Detail
    • Professional
    • Ability to multitask

    Qualification Required

    • Minimum of Bachelors degree in any field
    • No experience required

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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