Quality Operations Manager at GE - General Electric

Job Number: 2013952
Location: Nigeria
Business: GE Power & Water
Business Segment: PW-PGS Power Generation Services

Role Summary/Purpose:
The Quality Operations Manager demonstrates leadership in communicating business goals, programs, and processes in outages, installations, upgrades, etc.. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

Essential Responsibilities:
The Quality Operations Manager demonstrates leadership in communicating business goals, programs, and processes in outages, installations, upgrades, etc.. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

Duties include:

•     Partner with CPMs, Service Managers, Installation Managers, functions, etc., and drive operationalizing Quality
•     For CS outages, engage with the CPM from 12 months before outage and drive operationalizing Quality from PLANNING to CLOSE OUT
•     Drive Quality & Operation Excellence in CIR, DOR, RCA/NCA, NPS, Audits, Concession, Continuous Improvement, etc.
•     Drive eTech and RFR rigor for Outages and Installations
•     Serve as the regional champion for Audits, QWI's
•     Develop & implement Regional and Global Initiatives across PGS Africa Portfolio
•     Conduct Quality Audits for Outages, Installations and Support Services
•     Perform GAP analysis and drive Continuous Improvement projects across G&S
•     Perform KPI analysis, present in Monthly & Quarterly reviews and drive Continuous Improvement initiatives
•     Perform Outage Analysis and present in Monthly Field Services Review
•     Assure audit of areas of responsibility for conformance to quality plans, systems, and requirements
•     Provide quality plans to monitor and report quality delays, control and monitor significant out of tolerance gauges
•     Develop and maintain a communication plan to provide employees with adequate information concerning business goals and objectives
•     Establish the climate that encourages an open two-way channel of communication whereby employees exchange ideas / suggestions and share information

Qualifications/Requirements:

•     Bachelor's Degree in Engineering or Degree with 5+ years of experience in Gas Turbine, Steam Turbine and Generator installation and maintenance
•     3+ years of experience as a Field Engineer in outages and or installation or Field Services Operations
•     2 to 5 years of experience as a CPM or Equivalent
•     Knowledge of GE P&W systems
•     Computer literate with Word, Excel and Power Point
•     Green Belt certified (GE Employees)
•     Must be able to travel inside MEA and outside
•     Quality certification (i.e. CQE) is preferred

Desired Characteristics:

•     Additional leadership experience in the areas of Operations, Manufacturing, or Quality is preferred
•     Six Sigma Green Belt Certified (GE Internal Employees)
•     Executive level presentation skills
•     Demonstrated ability to excel in all customer service areas
•     Strong oral and written communication skills
•     Strong interpersonal and leadership skills
•     Ability to manage multiple priorities under tight deadlines
•     High attention to detail and accuracy
•     Ability to take assignments to successful completion
•     Strong team player and charismatic leader, capable of selling ideas and managing change