Graduate Customer Care Representative at Global Profilers

Responsibilities

• ·         Support and provide superior service  to customers via phones, e-mails and faxes as a receiver and caller
• ·         Use questioning and listening skills that support effective telephone communication.
• ·         Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• ·         Understand the impact of attitude in handling calls professionally
• ·         Effectively deal with job stress, angry callers, and upset customers
• ·         Use the most appropriate way to communicate with different behaviour types on the telephone.
• ·         Apply the elements of building positive rapport with different types of customers over the phone.
• ·         Apply the proper telephone etiquette to satisfy various customer situations.
• ·         Apply appropriate actions to effectively control a telephone call.
• ·         Identify voice skills and how to enhance a good telephone presentation.
• ·         Meets commitments to customers
• ·         Other duties as assigned.

Expectation/Qualification

• ·         Good proficiency and navigation skills around a PC - including the internet
• ·         Excellent keyboard skills - as they usually have to input data into a system
• ·         Good telephone manner with a clear speaking voice - as most of the work will be done over the telephone
• ·         Good communication skills and the ability to build rapport with the customer
• ·         Ability to work well in a team
• ·         A good first degree or its equivalent in any discipline
• ·         Certificate in Amadeus
• ·         Ability to use Amadeus GDS application proficiently is MANDATORY
• ·         Possession of 1-2 years working experience in an IATA recognised travel agency
• ·         Good written and oral communication skills