Admin and Customer Service Executive at Willco

REQUIREMENTS

• Must have at least 2 years’ experience as an administrative or customer service officer 
• Must be available for immediate employment
• Must reside around Lekki, Ikate or Ajah 
• First Degree from a reputable institution

RESPONSIBILITIES

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction by prompt and complete resolution of complaints.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Compile regular reports on overall customer satisfaction. 

SKILLS

• Excellent interpersonal skill. 
• Excellent verbal and writing skill. 
• Strong administrative and organizational skill
• Must demonstrate ability to work effectively under high stress environment
• Must demonstrate ability to interact with and manage key stakeholders
• Must be computer literate (proficient in the use of Word, Excel). 
• Strong phone contact handling skills and active listening. 
• Customer orientation and ability to adapt/respond to different types of clients. 
• Ability to multi-task, prioritize, and manage time effectively.

   Educational qualification
  BSc Degree in any related discipline from a reputable institution. 
  
  Only suitable candidates will be contacted.