Office Assistant / Front Desk Officer at Robeck Locks Ltd

Job Description

• The Office Assistant / Front Desk Officer must be a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box.

Core Responsibilities

• Welcome visitors
• Responsible for communicating to and retention of client accounts
• Answer telephone calls and attends to customer enquiries and orders
• Manage, Monitor and update social media platforms, e-stores and online ads
• Generating qualified leads for the organisation and passing to business development team.
• Identifying opportunities for upselling within existing customers.
• Liaise with stock keeper regarding stock availability for customer orders
• Use of Microsoft office to generate reports
• Managing filing system, Updating paperwork & maintaining documents
• Maintain a clean office
• Cash Handling
• Writing of Sales proposals
• Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
• Development of brand awareness and online reputation
• Perform any other duties as assigned by Management

Requirements & Qualification

• Minimum ND/ HND in relevant discipline
• Excellent knowledge of MS Office (especially Excel and Word) and Internet
• Solid communication skills both written and verbal
• Strong people and presentation skills
• Strong team player and ability to collaborate with team members
• Good organizational and multi-tasking abilities
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Candidate must be social media savvy, possess good customer skills and ability to sell and convince clients
• Strong planning and people management skills
• Knowledge of online marketing channels
• Positive attitude, detail, and customer oriented with good multitasking and organizational ability
• Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions
• The individual must have a keen eye and great attention to detail
• Excellent written and oral communication skills are a MUST.
• Must have a Great Attitude