Customer Care Officer at Somanda Consulting

Description:

A client of ours situated at Ikoyi, Lagos is seeking to hire a Customer care officer.

The requirements are as follows:

• A minimum of OND and its equivalent
• Must reside around Ikoyi or its axis fo ease of transportation
• Must have a minimum of 1 year experience
• Must have excellent writing and communication skills
• Must be confident 
• Must be computer literate

The responsibilities are as follows:

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Reach out to customers and communicating to them about the company’s services
• Receive customer service inquiries
• Respond to customer service inquiries
• Promote the company’s product and services
• Handle certain transactions
• Identify the needs/wants of customers
• Make available product brochures for customers