Program Manager (Telco Charging System) at GVA Partners

Responsibilities:

• Manages the Charging System.
• Develops and expands solutions to improve efficiency and capacity.
• Aligns and informs team members and stakeholders on roles and responsibilities, awareness of project scope, milestones, etc.
• Drives project work to completion, using good judgment in determining when to escalate issues internally;
• Participates in program reviews, technical interchange meetings/reviews, and engineering team meetings;
• Establishes relationships with customers to ensure successful execution of projects.
• Supports project financial planning and analysis.
• Prepares internal and external briefing material and presentations.
• Helps develop strategies for system integration of future technology.
• Mentors the next level of teams for growth and capability development.
• Manages subordinate staff in the day-to-day performance of their jobs.
• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Manages account level delivery projects and efficiencies as well as relationship, engagement and expectation management.
• Manages vendors to ensure delivery.

Requirements:

• Minimum of 8 years experience in Program/Delivery management in the Telecom domain.
• Experience in implementing/designing Digital Transformation projects.
• Experience of implementing/designing BSS solutions on Mediation, Rating, Charging, VAS, Convergent Billing, Revenue Assurance, Business Intelligence, and ETL.
• Experience of integration activities for complex IT and Telecom BSS solutions.
• Experience in pre-sales activities through developing solution proposals, project size, and cost estimation.
• Strong hands-on experience writing High-Level/Detail Solution Design documents and SOW.
• Strong Business Analysis skills with the ability to define and interpret business and technical requirements.
• Experience in working on-site and remotely with the customers? Subject Matter Experts and management team to define business and system requirements for successful deployment of solutions and services.
• Ability to manage relationships and expectations of the customer and work with staff at all levels.
• Implementation experience should have covered at a minimum 2 end-to-end COTS implementation or System Integration projects.
• Good track record in delivering high quality projects in time.
• Candidate must have in-depth experience of using standard program/project management methodologies (PMP, Prince2) and software engineering methodologies complying with international quality standards such as ISO or CMM.
• Candidate must have experience of handling multi-supplier engagements with strong skills in contract/scope management.
• Strong working experiences in multinationals and multicultural environments with good customer facing, strong written communication and interpersonal skills.
• Candidate must have experience of managing project budgets and accountability for program P&L.

Education:

• First degree in Computer Science / Engineering or equivalent
• Fluent in English
• Masters advantageous.