Technical Support at Alfred & Victoria Associates

Job Summary

• Providing technical support across the company setting up accounts for new users, repairing and replacement equipment as necessary.

Duties and Responsibilities
Un-updated accounts:

• Generate un-updated accounts within 48 hours after data is loaded for each commercial bank and send to Marketing staff to deliver to clients
• Handle updates of un-updated accounts within 5 days of receipt from client

Handle batch / bulk request and update:

• Prepare and submit batch / bulk report in a maximum of 7 days (depending on the pdf report generation)
• Handle single batch updates within 48 hours
• Handle lengthy batch updates within 5 days (e.g. WRITTEN OFF, LOST, PAID UP, etc.).

Handling dispute cases:

• Account separation
• BVN identification
• Demographic mismatch
• As may be required.

Automation of Services:

• IMAS (CBN Report, Data Management Reporting)
• Interact with client support, sales, data and external customers on issues and suggestions on products to be developed to enhance their delivery.
• Resolving network issues and troubleshooting technical issues.

Requirements

• Degree in Computer Science or Information Technology.
• Sound knowledge of data base architecture and SQL/T-SQL.
• Strong analytical skills with attention to details and accuracy, proficiency in database design, development and administration, familiar and component with statistical software packages like MS Excel, Access, SAS, SPSS or STATA.

Salary
Very attractive.