Team Lead - Quality Management at First Bank

Job Objective(s)

• Responsible for developing, maintaining and communicating quality concepts to enhance the quality management, business processes, applications, systems and infrastructure. Support and sustain  continuous improvement efforts
• Supervise the execution and documenting of tests necessary to ensure that application and technical environment meets performance requirements (technical and functional) and freedom from defects

Duties & Responsibilities

• Assist with establishing and maintaining IT Quality Assurance Framework:
  • Ensure quality standards, test procedures and methodology are adhered to
• Monitor IT processes as wells as delivery and performance of applications, systems and infrastructure to ensure compliance and efficiency of operation
• Identify solutions for quality and compliance, as well as determine improvements to areas of operations:
  • Review supplier/project deliverables to ensure compliance to quality standards and conformance to business requirements
• Develop and maintain overall approach to project/software version control
• Measure and monitor performance of quality management using defined KPIs
• Work with Process and Methods to develop and maintain quality policy and procedure documents
• Identify and evaluate continuous process improvement opportunities and make timely recommendations for corrective and preventive action (CAPA) for deficiencies encountered
• Support implementation of CAPA and monitor effectiveness
• Actively benchmark internal and external organizations, to further expand knowledge/skills and identify improvement opportunities for the organization
• Supervise the testing and analysis of each component/phase of the systems development life cycle including the project requirements, design and programs
• Work with project managers to plan, manage and track quality test plan
• Communicate results from testing
• Conduct quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements
• Provide leadership and technical guidance to reports
• Conduct quality audits

Job Requirements
Education:

• Minimum of a first degree or its equivalent in a business /IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage

Experience:

• 6+ years of experience in IT quality management
• 1+ years of management experience