Customer Service Associate (x3) at Taafoo.com

We currently are seeking Customer Service (Telesales) Associates who will work with in a team to convert prospects to customers and therefore increase business profitability.

• Courteous and prompt cold calls /warm calls in a bid to establish profitable business relationships.
• Services existing accounts, obtains orders, and establishes new accounts by organizing team’s work schedule to call on existing or potential sales targets.
• Monitors changes in sales results and competitive developments.
• Responds/Resolves customer inquiries/complaints (online&offline) by investigating problems; developing solutions and preparing reports.
• Provides support to floor sales customers as needed.
• Provides historical records/trends by maintaining records on customer sales.
• Achieves daily work schedules/sales target for the telesales team.
• Actively participates in the telesales team to ensure accomplishment of work schedules within deadline.
• Helps to establish process improvement within the telesales team.
• Any other duties that may be assigned to you by the Head, Telesales from time to time.

• Minimum OND in a related discipline.
• 1-2 years Experience in Retail or Online Industry.
• Ability to multi-task and work under pressure.
• Deal Closer in nature.
• Charismatic, Mature and pleasant attitude.
• Great attention to detail.
• Ability to meet assigned deadlines.
• Proactive and independent.
• Flexible and enthusiastic.
• Solid organizational and computer skills.
• Excellent written and verbal communication.