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  • Posted: Sep 30, 2014
    Deadline: Not specified
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    About Us Coliseum (formerly called Taafoo.com) is both a retailer and wholesaler of Watches, Jewelries and other fine fashion items. We market both private label and branded labels. We deliver to the 36 states of Nigeria. We offer 3months - 2years warranty on most of our watches. Our vision is to make luxury accessible to a large number of Nigerians.
    Read more about this company

     

    Customer Service Associate (x3)

    We currently are seeking Customer Service (Telesales) Associates who will work with in a team to convert prospects to customers and therefore increase business profitability.

    Responsibilities:

     

    • Courteous and prompt cold calls /warm calls in a bid to establish profitable business relationships.
    • Services existing accounts, obtains orders, and establishes new accounts by organizing team’s work schedule to call on existing or potential sales targets.
    • Monitors changes in sales results and competitive developments.
    • Responds/Resolves customer inquiries/complaints (online&offline) by investigating problems; developing solutions and preparing reports.
    • Provides support to floor sales customers as needed.
    • Provides historical records/trends by maintaining records on customer sales.
    • Achieves daily work schedules/sales target for the telesales team.
    • Actively participates in the telesales team to ensure accomplishment of work schedules within deadline.
    • Helps to establish process improvement within the telesales team.
    • Any other duties that may be assigned to you by the Head, Telesales from time to time.

     

    Qualifications and Requirements:

     

    • Minimum OND in a related discipline.
    • 1-2 years Experience in Retail or Online Industry.
    • Ability to multi-task and work under pressure.
    • Deal Closer in nature.
    • Charismatic, Mature and pleasant attitude.
    • Great attention to detail.
    • Ability to meet assigned deadlines.
    • Proactive and independent.
    • Flexible and enthusiastic.
    • Solid organizational and computer skills.
    • Excellent written and verbal communication.

     

    To Apply, Send CV to "Careers@taafoo.com" with Subject "Customer (Telesales) Associate.

     

    Method of Application

    Follow the direction after the job description of interest

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