Marketing Officer, Consumer Credit at NOVO Car Rentals

Job Details

• Responsible for preparing loan applications, evaluating clients’ financial information and calculating risk ratios.
• The Role requires a good understanding of lending procedures and customer service experience.

Job Description

• Achieve sales of Personal Loans, Business Loans and other Retail Products.
• Identify Clusters of Traders, Small Business Owners, Traders, Salary Earners, etc.
• Identify and educate small business owners, traders, salary earners, etc. on how to access funds for their businesses.
• Ensure that the sale quality is in line with the values of the Company.
• Ensure Customer financing needs are met effectively with high levels of customer satisfaction.
• Represent the Company in highest of professional standards.
• Enhance business volume/opportunities from existing customers.
• Attend to minor customers enquires, complaints and requests, and refer complex issues to appropriate desks/units.
• Carry out weekly market storm in their various location as scheduled by the Head of Credit.
• Ensure that Customer satisfaction levels are high & such that customer referrals are generated given good services.
• Assist in back-end documentation.

Job Specification

• Bachelor's Degree in Marketing or in any related discipline.
• Graduate member of National Institute of Marketing is an added advantage
• Strong customer orientation
• Strong analytical skills
• Three 3 to 5 years’ proven work experience as a Credit Officer, Loan Officer or similar role
• Hands-on experience with lending procedures and products Ability to create and process financial spreadsheets
• Customer service experience
• Proficiency in statistical packages and financial software
• Up to date with legal, compliance and market risk related issues
• Ability to analyze cash flows, leverage, collateral and customer strength.
• Strong communication and presentation skills.
• Sound judgment.
• Strong business acumen
• Sound knowledge of Micro-finance services, procedures, laws and regulations
• Knowledge of micro, small and medium enterprise market.