Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 14, 2020
    Deadline: Mar 31, 2020
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
    Read more about this company

     

    Technical Support Engineer (i-TAC Engineer)

    Job ID: 22
    Location: Lagos
    Department: Service Assurance
    Function: Technical Support
    Reporting to: Service Assurance Manager
    Work Schedule: Shift
    Travel Frequency: Seldom

    Purpose of the Job

    • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction. 

    Expected Key Results (Detailed KPIs)

    • Incident Management (First Call Resolution)​​​
    • Prompt Response to inbound calls and emails
    • Follow up on unresolved complaint/ open tickets to closure
    • Timely Escalation/feedback to relevant units.
    • Preparing Technical Reports

    Educational Qualifications & Functional Skills

    • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical-Electronics Engineering
    • CCNA, CCNP (Desired)
    • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
    • Excellent business communication skills both verbal and written.

    Work Experience:

    • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
    • Knowledge and experience with network security (IPSec Firewalls) are desirable.
    • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

    Other Requirements:

    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self Development
    • Nimble Learning.

    Method of Application

    Interested and qualified candidates should address their Cover Letters to:
    The Human Resource Manager,
    Human Capital Management,
    ipNX Nigeria.


    Note: All Pre-service & I.T Internship Cover Letters should state the duration of the internship.

    Interested and qualified? Go to IpNX Nigeria Limited on careers.ipnxnigeria.net to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at IpNX Nigeria Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail