Call Centre Agents at Reede Consulting Limited

Madogo, Lagos State
Sex: Male/Female
Age: 25 - 35 years

What We Need:

•     Answers inquiries by clarifying desired information; researching, locating, and providing information.
•     Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•     Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
•     Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
•     Maintains call center database by entering information.
•     Keeps equipment operational by following established procedures; reporting malfunctions.
•     Updates job knowledge by participating in educational opportunities.
•     Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•     Candidates should be able to speak at least Igbo, Yoruba, Hausa, and English fluently

Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

Requirement

• Experience: 1-2 Years
• Qualification: SSCE or a Degree in any discipline