Customer Service Representative at Guaranty Trust Holding Company Plc(GTCO)

Job Description

• At Guaranty Trust Bank PLC, our mission is to build an enduring Proudly African and Truly International Institution that plays a fundamental role as a Platform for Enriching Lives by building strong, value adding relationships with our customers, stakeholders and the communities in which we operate.
• Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
• We are looking for vibrant people who would work passionately in driving our desire to provide exceptional services to our customers.

Job Responsibilites

• We are hiring experienced Customer Service Representatives to deliver exceptional customer experiences. To do well on this role, you will be required to:
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints
• Know our products to answer questions
• Provide professional customer support

Requirements

• 2 to 3 years’ work experience in any customer service related role
• HND from an accredited polytechnic
• Minimum of 5 O’ level credits - including English and Mathematics
• Completion of NYSC is mandatory

Competencies/Skills:

• Awesome service disposition
• Attention to details
• Effective communication skills
• Problem resolution skills