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  • Posted: Sep 22, 2014
    Deadline: Not specified
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    Talent Bureau was born out of an increased demand for 'service’. Our services are designed to take the stress of recruitment off our clients. We take the time to clearly understand our client’s specific requirements so that only the right candidates with the right profiles are recruited. We do things differently and strongly focus on a service...
    Read more about this company

     

    Customer Support Executive

    Job Description

    •     Interact with customers by phone, e-mail or online chat concerning various care issues.
    •     Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
    •     Solicit cross-selling and up-selling opportunities within the customer care experience.
    •     Tracking and reporting of relevant customer care performance metrics.
    •     Capturing and applying customer feedback.

    Job Qualifications

    •     Bachelor's Degree
    •     Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

    Method of Application

    To apply, create a profile and upload your CV to our database by clicking on the following link: http://www.talentbureauonline.com/home2/profile/

    Or send directly to tega@talentbureauonline.com

    Please note that all applications will be reviewed and ONLY suitable candidates will be contacted. We would also keep all resumes in our database and contact candidates for other roles they are found suitable for.

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