Branch Manager Segment or Small Geography at Cummins Inc.

Job Outline
Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a group of branches in a specific business segment or small geography.

Key Responsibilities

•     Manages branches through Branch Managers.
•     Responsible for all functions and financial metrics for the group of branches.
•     Develops the Annual Operating Plan with input from Business Development and Branch Managers; manages the business to
•     The Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecards, profit and loss metrics, and asset metrics.
•     Manages market analysis for span of responsibilities.
•     Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography.
•     Develops a deep understanding of Cummins business in the region, globally, and across all business units.
•     Manages customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees.
•     Manages customer service through Branch operations.
•     Manages warranty submission and rejection; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and implements improvements within the branches.
•     Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits.
•     Encourages a culture of corporate responsibility for the benefit of employees and the communities in which Cummins operates.
•     Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development
•     Plans for Branch Managers

Qualifications
Education, Licenses, Certification:

•     College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
•     Six Sigma Green Belt certification or Sponsor certification required.

Experience
Significant relevant experience required, including managerial and budgetary experience.