Ticket/Reservation Officer at Discovery Cycle Professionals

Job Location: Head Office, Abuja
Number of Subordinates: Nil
Reports to: Chief Operating Officer

Responsibilities:

•     Monitor passengers' travel request, and ensure that tickets are issued promptly and accurately.
•     Make reservations, bookings and advise customers on reservation status on or before flight departure.
•     Prepare tickets sales report on a weekly basis.
•     Ensure that seats are not duplicated by coordinating all outlets.
•     Manage a dedicated team of customer care representatives in the delivery of their daily responsibilities.
•     Ensure strict adherence to laid down business policies and procedures.

Requirements
Education:

•     A minimum of B.Sc. in Social Sciences, Business Administration or any other related field.

Experience:

•     At least 2 years ticketing & reservation experience in travels and tour agency.

Competences
Knowledge:

•     He/she must have completed an IATA course on Fares and Ticketing.
•     Ability to use the Amadeus, Sabre and other booking platforms on GDS is COMPULSORY

Skills/physical Competencies:

•     Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•     Ability to listen and effectively communicate accurately important information to prospective clients.
•     Ability to use Microsoft Office Suite.
•     Ability to work with little or no supervision.
•     Developing constructive and cooperative working relationships with new customers, and maintaining them over time.

Behavioural Qualities:

•     Great Interpersonal Skills

Other Specifications:

•     Applicants MUST meet all the specified conditions before applying
•     Candidate MUST be resident in Abuja and should be able to resume within short notice.